Is it just me or Amazon's so-called "customer service" is completely rubbish nowadays? I believe they outsource their customer service to India. Anyway, I wonder whether there is some basic comprehension problem with these people or there is a communication glitch between HQ and wherever it is "customer service" is located, because for my last few queries to Amazon, these people nearly made me vomit blood.
They sent me form responses that didn't answer my question. Sometimes one fellow would tell me something that would be contradicted by the next fellow.
What really irks me is that they do not allow you to respond directly to their customer service people, so whenever I get a useless response, I have to go back to the Amazon contact page and type in my query. It is so annoying, especially when chances are the query will be picked up by some joker who has no idea what I am talking about and I have to start from square one all over again.
The response time is terrible as well, usually taking three to six days, so it is not unusual for a simple query about what happened to a late shipment to drag on for a week before I get any satisfactory response.
I really hate shopping at Amazon sometimes, but alas, I don't have an alternative option at the moment, ugh.
But the worst customer service response time has to be iUniverse - ONE MONTH to get back to me on a simple query as to what the hell happened to an ebook I bought that I couldn't download for whatever reason. This is why you will never see me spend a single cent on that useless place ever again.